Protecting ourselves and protecting each other.

Precautions for the Pandemic.

In view of the new regulations from the BC Government regarding social distancing we are obliged to make the following changes to the way in which we work.

• When you arrive at Riverside please remain in your car and call Reception to let us know you are here.
• We will notify you when we have a free Consulting Room and bring you directly into that room, in order to avoid anyone having to sit in our Reception area.
• If you are coming into reception to purchase food or collect prescriptions please practice social distancing and stay a minimum of 1 meter and preferably 2 meters from other clients and our staff members.

When you come to the hospital, you will be asked to sanitize your hands before you approach the front desk or touch anything within the reception area. During any single day hundreds of people pass through our reception area so this is an easy and simple precaution to take to reduce everyone’s risk.

To help reduce the risk further, we are trying to reduce traffic in our public areas. We ask that, if possible, only one family member accompany their pet to the hospital. We will try to keep the public areas of the hospital as empty as possible by getting patients and clients into a consulting room as quickly as we can. Please also practice social distancing and stay as far away as possible to other people.

You will also be aware that surfaces and door handles are being continually sanitized. Please do not take it personally.

If you have symptoms of a respiratory infection, even a mild cold or cough, please do not come into the reception area. Call us from your car and let us bring whatever you need to you.

If your pet is needing care in this situation, we will take a history from you while you remain in the vehicle and then bring the patient into the hospital for examination to minimize risk and stress to our staff and other clients.

If you are self isolating as a result of travel outside the country and your pet has a medical emergency please have someone else bring your pet to the hospital. If this is not possible, alert us in advance and stay in your car when you arrive at the hospital.

Take precautions at home to reduce your risk:

• When you get home wash your hands or use hand sanitizer before removing your coat or going any further into the building.
• Hang your coat and purse.
• Wash or sanitize your hands again.
• If you have your phone with you wipe it down, including the screen, with sanitizer. Do this before washing your hands for the second time and keep washing until the phone is dry.
• This procedure needs to be repeated every time you enter your home from outside, if you have touched anything outside with your bare hands.

I know that this sounds very onerous, but it may save your life or the life of someone else.

This is only the beginning. There are likely to be further restrictions and changes as we try to arrange our team into self contained units so that we can keep the Hospital open as staff fall ill or have to go into quarantine.

Be assured that we will try to continue to provide a healthcare service for our patients throughout this crisis, but how that is achieved is likely to be under constant revision as we react to the changing landscape around us.

Welcome to Riverside!

Riverside Small Animal Hospital is a vet clinic located in Kamloops, BC. We were established in 1971 by a team of dedicated caregivers committed to excellence in small animal medicine. Currently, we have 7 veterinarians and 21 support staff to care for your pets. It is our mission to provide quality progressive veterinary services by focusing on accurate diagnostics and client education, while maintaining a compassionate and professional environment.

We are fully equipped to undertake most soft tissue, orthopedic and dental surgeries. We are committed to providing individual and personal patient care and extensive client communication and support. We maintain an extensive inventory of pharmaceuticals, parasite preventatives and therapeutic shampoos to meet the needs of your pet. Our fully integrated on-site laboratory facility provides hematology, blood chemistry, urinalysis and parasite testing.

Location Hours:

Monday - Saturday: 8:00 AM to 5:00 PM PDT
Sunday: 9:00 AM to 1:00 PM PDT

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