Protecting Ourselves and Protecting Each Other.

Precautions for the Pandemic.

In view of the new regulations from the BC Government regarding social distancing we are obliged to make the following changes to the way in which we work.

• In order to protect clients and staff we are limiting physical access to the hospital as much as possible.
• Please bring your cell phone with you when you come to the hospital. If you do not have access to a cell phone please let us know in advance so we can make other contact arrangements.
• When you arrive at the hospital please remain in your vehicle and call us at our regular number 250 372 7781.
• A staff member will take a history from you by phone and collect your pet from the parking lot.
• A Doctor will examine your pet and then will telephone to discuss their findings and treatment plan.
• Please make sure all dogs have a secure collar/harness and leash and that all cats are in a carrier. If you need a carrier please contact us in advance and we can help.

If you have to come into the building, you will be asked to sanitize your hands and stay behind the Blue line.

If you have symptoms of a respiratory infection, even a mild cold or cough, please do not come into the building under any circumstance. Call us from your car and let us bring whatever you need to you.

If you are self isolating as a result of travel outside the country and your pet has a medical emergency please have someone else bring your pet to the hospital. If this is not possible, alert us in advance and stay in your car when you arrive at the hospital.

We are currently running the hospital with around half of our normal staff. As you can imagine, with all the precautions ad the staff shortage everything is taking much longer than usual. In addition our phone lines are continually clogged. We have 6 incoming lines and often all of them are busy. Please be patient with us as we try to provide service through this difficult time.

However, if your pet is suffering a genuine medical emergency, do not hesitate to ring our ‘emergency’ door bell or hammer on our door.

Take precautions at home to reduce your risk:

• When you get home wash your hands or use hand sanitizer before removing your coat or going any further into the building.
• Hang your coat and purse.
• Wash or sanitize your hands again.
• If you have your phone with you wipe it down, including the screen, with sanitizer. Do this before washing your hands for the second time and keep washing until the phone is dry.
• This procedure needs to be repeated every time you enter your home from outside, if you have touched anything outside with your bare hands.

I know that this sounds very onerous, but it may save your life or the life of someone else.

We have arranged our team into self contained units so that we can keep the Hospital open as staff fall ill or have to go into quarantine.

Be assured that we will try to continue to provide a healthcare service for our patients throughout this crisis, but how that is achieved is likely to be under constant revision as we react to the changing landscape around us. 

Welcome to Riverside!

Riverside Small Animal Hospital is a vet clinic located in Kamloops, BC. We were established in 1971 by a team of dedicated caregivers committed to excellence in small animal medicine. Currently, we have 7 veterinarians and 21 support staff to care for your pets. It is our mission to provide quality progressive veterinary services by focusing on accurate diagnostics and client education, while maintaining a compassionate and professional environment.

We are fully equipped to undertake most soft tissue, orthopedic and dental surgeries. We are committed to providing individual and personal patient care and extensive client communication and support. We maintain an extensive inventory of pharmaceuticals, parasite preventatives and therapeutic shampoos to meet the needs of your pet. Our fully integrated on-site laboratory facility provides hematology, blood chemistry, urinalysis and parasite testing.

Location Hours:

Open every day: 8:00 AM to 5:00 PM PDT
Closed daily from 12:30 PM to 1:30 PM to sanitize and fill orders.

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