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To Our New Clients:

We always love to welcome new clients and patients to our practice. Unfortunately due to the busy nature of our clinic, and the impact COVID has had on the industry, we may not always have the capacity to take on new clients. Currently, we are doing our best to take new patients on a case-by-case basis. Contact us to request current availability.

What to Expect

As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted by our amazing reception team, and we will place you in an examination room as soon as we have one available. Water and coffee are available in our reception area and you may browse our retail area while you wait to be placed in an exam room. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

You will normally see one of our experienced Veterinary Assistants first, who will take a history, and gather some data for the doctor. A veterinarian will then examine your pet, discuss their findings and answer your questions and plan further diagnostics or treatment as necessary. You will normally see the assistant again to wrap things up, and they will provide you with further educational information and answer routine wellness and care questions for you. Our front-end team will then handle billing and schedule any needed follow-ups.

Thank you for your interest in our clinic!